Frequently Asked Questions

An online nutrition consultation is a one-on-one session with a professional nutritionist conducted via video call, phone, or secure messaging. During this session, our nutritionist will discuss your dietary habits, lifestyle, goals, and preferences to create personalized guidance tailored to your unique needs. This flexible format allows you to receive expert advice from the comfort of your own home, making it convenient for busy schedules across Italy and beyond.

Booking a consultation is simple and straightforward. Visit our consultations page and fill out the booking form with your availability, preferred communication method, and a brief description of your goals. Our team will review your information and confirm your appointment time. You'll receive a confirmation email with all the details needed to connect for your session. If you have any questions during the booking process, feel free to contact our support team at [email protected].

Our nutritionists bring extensive professional training and expertise in nutrition science. Each member of our team has completed formal education in nutritional sciences and maintains current knowledge through ongoing professional development. Our professionals focus on evidence-based guidance, helping clients understand how food choices relate to their overall well-being and lifestyle goals. We maintain strict standards for quality and professionalism in every consultation we provide.

Yes, we understand that schedules change. You can reschedule or cancel your appointment by contacting our team at least 24 hours before your scheduled consultation. Simply email [email protected] or call +39 680 684 708 with your request. We'll work with you to find a new time that suits your availability. Last-minute cancellations may be subject to our cancellation policy, which you can review in detail on our terms of service page.

To make the most of your consultation, it's helpful to prepare a few things in advance. Write down your current eating habits, typical meals throughout the day, and any specific goals you want to discuss. Consider noting any foods you particularly enjoy or dislike, as well as your daily routine and activity level. If you have any recent health-related information you'd like to discuss, bring that too. Having this information ready will help our nutritionist provide more personalized and practical guidance during your session.

Absolutely. We take your privacy seriously and dothrive to maintain strict confidentiality standards. All your personal information, consultation notes, and any details discussed during your sessions are stored securely and shared only with the nutritionist working with you. We comply with relevant data protection regulations and use secure communication channels for all consultations. For complete details about how we handle your data, please review our privacy policy.

Most initial consultations typically last between 45 to 60 minutes, allowing plenty of time for our nutritionist to understand your situation, discuss your goals, and provide initial guidance. Follow-up consultations are usually 30 to 45 minutes, depending on what you need to discuss. The exact duration can vary based on the complexity of your questions and the depth of guidance you're seeking. During the booking process, you can select your preferred session length, and our team will confirm the timeframe.

Our nutritionists can help with a wide range of topics including balanced eating patterns, weight management support, improving energy levels, sports nutrition, family nutrition, seasonal eating, and understanding how different foods affect your well-being. We can discuss meal planning, reading food labels, cooking techniques, and practical strategies for incorporating healthier habits into your lifestyle. Whether you're looking to build sustainable eating patterns or understand nutrition fundamentals, our team is here to provide evidence-based information and practical guidance.

This depends on the package or service level you choose during booking. Some consultation options include follow-up support via email for brief questions and clarifications. For detailed discussions or complex topics, an additional consultation session may be recommended. When you book your appointment, you'll see what communication options are available with your selected package. You can always reach our support team at [email protected] if you have questions about what's included with your consultation.

Following your consultation, you'll typically receive a summary of key points discussed and personalized suggestions tailored to your situation and goals. This may include practical tips for meal planning, information about food choices, or strategies for building sustainable eating patterns. Our nutritionist may also recommend resources or articles that align with topics you discussed. You'll have the opportunity to ask follow-up questions and request additional consultations if you'd like ongoing support in developing your nutrition knowledge and habits.

Online consultations work well for most people, but we do recommend having a quiet space where you won't be interrupted, a stable internet connection, and ideally a video-capable device. If you have specific needs or concerns about participating in an online consultation, please let us know during the booking process. Our team can discuss alternatives or help you prepare in a way that works best for you. We're committed to making the consultation process accessible and comfortable for everyone.

We welcome your feedback as it helps us improve our services continuously. After your consultation, you may receive a brief feedback form asking about your experience. You can also contact our team directly at [email protected] or call +39 680 684 708 to share your thoughts. Whether you'd like to discuss what went well, suggest improvements, or ask additional questions about your consultation, we're here to listen. Your input is valuable in helping us deliver the best possible experience.